Develop and integrate of platform features/capabilities into the Virtual Assistant to give a better user experience for employees that are experiencing technical issues.
Develop and integrate of conversational flows that are designed by the Conversational designers to assist with getting content into the Virtual Assistant.
Deep experience with Agile/SCRUM that includes both strategic agile planning as well as execution/implementation.
Deep experience with DevOps best practices and the DevOps pipeline
Deep experience with javascript, node and react.js
Experience with Natural Language concepts – intents and entities
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Opportunities to building close relationships with clients
Access to a variety of job opportunities across business and geographies.
Company
Location
Toronto - Canada
Job type
Full-Time
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Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Job Description
What is the opportunity?
The role is a Developer on the Self Support and Modernization team in Tech Infrastructure. You will work with AI Trainers, other developers and conversational designers to build an AI driven Virtual assistant that will help employees with their tech issues and questions and provide a personalized self-support Tech Support experience. This is a top initiative in technology infrastructure to help bring down operating costs of the help desk.
What will you do?
What do you need to succeed?
Must Have
Nice to Have
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
#LI-Hybrid
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
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